Refund policy

The short version

Everything is printed to order, so we cannot resell a piece once it is made. Within 14 days of delivery you can send back an eligible item for a refund or an exchange.

What is eligible

• Items that arrived damaged or defective.
• Items with a print fault, for example a missing, smudged or misplaced print.
• Items that are not what you ordered, for example the wrong size or design.

For other reasons, such as a change of mind or a fit that is not right, write to us within 14 days of delivery at plinthclub@gmail.com. We will tell you if the item can be returned or exchanged. Items must be unworn, unwashed and in their original condition.

How to ask

1. Email plinthclub@gmail.com within 14 days of delivery with your order number and a photo of the problem.
2. We reply with the next step, usually within 2 working days.
3. If we approve it, we arrange the pickup or tell you where to send the item.

Refunds

Because payment is cash on delivery, we refund by the method we agree with you when we approve the return, for example a bank transfer or a mobile wallet. Refunds are issued once we have received and checked the item.

Shipping costs

If the mistake is ours, we cover the return shipping and send a replacement or refund in full. For other eligible returns, the original shipping fee is not refunded and return shipping is on you.

Not covered

Items worn, washed or altered, and items returned after 14 days. Orders outside Egypt are not offered yet.

Questions: plinthclub@gmail.com